FAQs
Frequently Asked Question:
OEM & ODM Services
OEM (Original Equipment Manufacturer) refers to production according to the customer’s brand and requirements. ODM (Original Design Manufacturer) provides complete product design and manufacturing when the customer does not have a specific design.
Our services cover the entire process, including product design, hardware development, software customization, packaging design, brand identity, and quality control.
Orders and Designs
The usual process includes requirement discussion, concept design, sample production, customer confirmation, mass production, quality inspection, and delivery. We will communicate closely with you at each stage.
Clients can provide brand concepts, market positioning, design preferences, etc. We will also provide professional advice based on your needs.
Certainly, we will provide samples for your confirmation before production. Sample production typically takes 1 to 2 weeks, depending on specific requirements.
MOQ and Lead Time
The minimum order quantity may vary depending on the complexity and customization of the product, usually ranging from 2000 to 10000 pieces. Please consult our sales team for specific quantities.
From design confirmation to production completion, it usually takes 3 to 5 weeks, depending on the complexity of the project and the order quantity. We will provide a detailed production schedule at the beginning of the project.
Quality and Compliance
We adhere to strict quality management systems, including ISO certification, and every product undergoes multiple quality inspections before leaving the factory.
Our products comply with CE, RoHS, TPD, and other international standards and relevant regulations, ensuring compliance for global sales.
Price and Payment
Please provide detailed product requirements, and our sales team will provide you with a detailed quotation.
We generally accept T/T payment methods, with specific terms outlined in the contract.
Global Shipping&After-Sales Support
Yes, we collaborate with multiple logistics companies to arrange international door-to-door shipping, ensuring safe and timely delivery of products.
For non-man-made quality issues within the warranty period, we will provide free repair or replacement services.
You can reach our customer service team through our website’s online form, email, or phone. We are ready to assist you at any time.